ARE THERE ANY FREE SHIPPING OFFERS?
We offer free shipping to continental U.S. destinations for consumer orders over $75.00.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard and PayPal.
DO YOU CHARGE SALES TAX?
We are not required to collect sales tax on any orders shipped outside the state of Texas.
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
Most likely, the billing address does not match the address on your credit card. Please double check that the billing address is correct and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
HOW DO I USE A PROMO CODE?
Promo codes may be entered in the DISCOUNT box during the checkout process. Simply type or paste your code in the box provided, and then click APPLY. Only one promo code may be applied per order.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?
Please email email@example.com and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding this product. Some products may be available for pre-order. If you place a pre-order, you will go through the standard check out process, complete your payment and then the product will ship when it arrives.
CAN PATTERN HAPPY ASSIST MY COMPANY WITH GIFT GIVING AND BULK ORDERS?
Please email firstname.lastname@example.org with the details of your event or bulk order and our team will respond to you shortly regarding your request.
WHAT ARE YOUR OPERATING HOURS?
Our dedicated team is hard at work processing and fulfilling orders Monday - Friday from 9:00 - 5:00 CST. We do not ship any orders on Saturdays or Sundays.
WHEN CAN I EXPECT MY ORDER TO SHIP (DOMESTIC SHIPMENTS)?
Orders are typically shipped within 3 business days unless you are ordering a pre-order item or otherwise noted. All products ship from our fulfillment facility in Dallas, Texas. Orders are shipped to destinations in the Continental US via USPS.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email us at email@example.com with any questions. We are always here to help.
DO YOU SHIP INTERNATIONALLY?
Yes. We typically use USPS First Class International for international shipping so our customers can receive the most economical costs possible. All products ship from our fulfillment facility in Dallas, Texas. USPS states that shipments by USPS First Class International typically arrive between 7-21 days although USPS cannot guarantee the precise date of arrival. For larger international orders (over 4 pounds), we will use the most economical shipping method possible to save our customers the most money. If you want to have your order shipped by a different method, please email us prior to completing your order and we will do our best to ship by your preferred method. If you have not received your international shipment after 30 days from notice of shipping, please email us at firstname.lastname@example.org.